Return Policy

RETURN POLICY


Returns on stock items are accepted within 30 days of delivery for items in their original condition. Please refer to our Return Procedure below.

DAMAGED OR DEFECTIVE ITEMS

We ask our customers to not return damaged or defective items, as our return policy does not apply. If your item arrives damaged or defective, please call customer service at 1-800-000-2194 for assistance.

RETURN PROCEDURE

Standard Package Shipments (UPS/FedEx delivery):

You must  contact us for our Return Form.before returning any items or they will not be accepted..

Please fill out completely and return it with your package. Clearly write your order number on the outside of your package.

Freight/Pallet Shipments (including display cases):

Please contact us so a Sales Return Order number can be generated for your return. Clearly write/label all sides of the shipment with the assigned Sales Return Order number. Freight Returns will not be accepted without a valid Sales Return Order number clearly marked on the outside of the package/crate.

PACKING ITEMS TO RETURN

All returned items must be repacked and returned in their original packaging for protection. The customer is responsible for any damage that occurs during return shipment. Packages being returned should be insured by you for your protection. Returned merchandise that is damaged upon receipt will not be credited. The customer is responsible for the initial shipping cost and all return shipping costs.



Packing Items to Return

REFUNDS & CREDITS

Please allow 2-3 weeks to process your return and refund. We can only provide credit for the item cost. Shipping costs are not refundable.

NON-RETURNABLE ITEMS

We cannot accept returns for custom displays and customized products, including orders with custom text, imprinting or graphics.